Raising an Incident in Fresh Servicedesk
This guide covers how to raise an incident in Fresh Servicedesk via the portal or via email.
Raising an Incident via the Portal
Step 1: Visit https://servicedesk.arag.co.uk where you will see the home page of the Fresh Servicedesk Portal
Step 2: Now you will see a form to enter details about your incident. Complete this form and provide as much information as possible so that the request can be dealt with more promptly and effectively.
Step 3: Once you have added all of the information you currently have available, press "Submit".
If you have any files or screenshots that could help to resolve or give context to the issue, please attach these. You can also paste or insert them into the description field.
Step 4: You will now be able to view your ticket. You may have the option to amend some fields as needed, and can also add notes/replies to the ticket or close it if needed.
From the homepage of Fresh Servicedesk you will now be able to see the ticket you have submitted along with any other existing tickets.
Raising an Incident via Email
Step 1: Draft a new email with servicedesk@arag.co.uk as the recipient
Step 2: Use the subject line of the email to enter the title of the ticket. This should give a clear outline of your issue.
The email body should be used to provide a description of the incident. Provide as much information as possible so that the request can be dealt with more promptly and effectively.
If you have any files or screenshots that could help to resolve or give context to the issue, please attach these to the email. You can also paste or insert them into the email body.
After sending the email, your ticket will be visible to you from the homepage of Fresh Servicedesk. By opening the ticket, you will have the ability to amend fields as needed.
By opening your ticket on the portal you can see the current status of your ticket such as who it is assigned to. You can also enter further information that can give context to the impact of the issue.
